Baglioni Hotel
London
International

Job Title

Assistant Front Office Manager

Category

Hospitality Management

Country

International

Location

London

Status

Urgent

Salary

To Be Discussed

Description

The Baglioni Hotel urgently needs the services of devoted and hardworking Assistant Front office Manager. Key Responsibilities Assist the front office manager. In charge of all front desk operations. Dispatch courier mails and keep record of them. Coordinate ID and other visitor’s cards. Answering questions about the companies’ policies, services and handling of any client complains. Come up with financial rate, create budget and decide which departments receive certain allocations. Train front office employees on better customer service. Oversee front desk operations and ensure client receives 100% satisfaction. Resolve client complains in a timely manner and respond on time to any complaints. Participate in interacting with guests and ensuring that shift duties are handled by front desk employees. Handle guest security and create functional emergency procedures. Handle all of the company’s petty cash. In charge of faxing documents to various locations on a timely manner. Qualifications/Education